FAQs

We process and dispatch orders within 24-48 hours after they're placed. Orders are generally shipped on the next business day. Once your order is shipped, you will receive a tracking number via email.

USA: UPS/USPS/FedEx 6-14 business days based on your location.

Canada: Canada Post 6-14 business days based on your location.

UK & Europe: Royal Mail/Post NL 6-15 business days based on your location.

For international orders our shipping fee is 10.99$ for all products, no matter the size or weight.

LyPaws will not reimburse the cost of shipping and/or other fees for orders that are returned/undelivered due to incorrect address or recipients refusal.

All international orders are subject to additional charges for customs sales tax.

Due to the influx of orders and high demand, orders may take 1-2 days longer to arrive, depending on your location.

We offer payments with all major credit and debit cards, as well as Google Pay and Apple Pay.

Once your order has been processed, you will receive a shipping confirmation email with a tracking number.

You can track your order in the Order Tracking page on our website.

If you’re not satisfied with your purchase, please email us at support@lypaws.com and our customer service will be happy to help.

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

We’re so sure you’ll love our products, we offer a 30-day money back guarantee on all our products. If you’re not happy with your purchase email support@lypaws.com. Our customer service team is always on hand and happy to help.

Yes, you can change or cancel your order within 12 hours of placing it.

Please contact our customer service team to make any changes or to cancel your order.

If you have received merchandise that is incorrect, missing, and/or defective, please contact us at support@lypaws.com to initiate a Free Return!

Please include your order number, proof of purchase (can be a screenshot of your order), photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.